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CANCELLED JW Marriott The Rosseau Muskoka Resort & Spa, 1050 Paigonton House Road, Muskoka, ON

Due to the global COVID-19 (Coronavirus) pandemic, the Society of Public Insurance Administrators of Ontario Board of Directors announced March 24, 2020, that it has no choice but to make the necessary decision to cancel the 2020 SPIAO May Conference originally scheduled for May 24-26, 2020, at the JW Marriott Resort in Muskoka, ON.

Protecting the health, safety, and well-being of our members, attendees, sponsors and guests is of utmost importance, and serves as the primary reason for the decision to cancel the 2020 SPIAO May Conference.

Please allow time to process full registration fee refunds for the members who registered for the 2020 SPIAO May Conference. Information for exhibitors and sponsors will be forthcoming. Members or attendees who have booked hotel accommodations must contact the JW Marriott Resort in Muskoka directly to cancel reservations, if he/she has not already received an email confirming a cancellation from the hotel to date.

The conference has been rescheduled to take place May 30th – June 1st, 2021.

Annually, SPIAO holds a 3 day conference with workshops, golf and networking events.  This is a great opportunity to come out and learn all that SPIAO has to offer for both professional and personal development opportunities.


Sunday May 24th, 2020

4:30 p.m – 5:00 p.m.          Registration

Coffee & Snacks sponsored by ______

5:00 p.m. – 5:10 p.m.         Welcome/Opening Comments/ Sponsor Acknowledgement

5:10 p.m. – 6:00 p.m.         The Front Lines of Litigation:  A Case Law Update on Municipal and School Board Liability

Presented by: Ian Gold, Partner – Thomas Gold Pettingill LLP

Public institutions  face a broad range of potential legal exposures to various types of claims. Defending these civil suits can be time consuming and costly, but municipalities and school boards alike can develop effective litigation tactics to help stem the warrantless claims and focus resources on issues that can adversely impact public operations. In this presentation, Ian Gold and Adam Bucci of Thomas Gold Pettingill LLP will highlight some of the most important court decisions dealing with municipal / school board liability that have been released over the last year, and discuss the lessons that can be learned and implemented in day-to-day public operations.

6:30 p.m. – 8:30 p.m.         Cocktails followed by dinner at 7:00 pm

Wine sponsored by _________________

8:30 p.m. – 11:00 p.m.        Hospitality Suite

Hospitality Suite sponsored by __________

Monday May 25th, 2020

7:30 a.m. – 9:00 a.m.         Breakfast

9:00 a.m – 9:15 a.m.           Announcements & 1st Pay or Deny

9:15 a.m. – 10:15 a.m.         Getting In The Driver’s Seat – How Organizations Can Understand and Improve Their Risk Profile

Presented by: Mike Bowman – ClearRisk & BFL Canada

Our presentation will look at the current state of the insurance marketplace in conjunction with the role claims and risk management plays when insurers are deciding

  • one, are you a good risk, is it a risk they want to write; and
  • two, if yes, what role does your organization’s loss history play when the insurer is deciding premium.

We will tie together the importance of staff achieving their risk and claims management goals in conjunction with the use of technology. The end goal being – an improved risk profile for your organization.  Our discussion will be focusing on:

  • what an insurer considers to be a good risk;
  • why it is important that all staff supports your organization’s risk and claims management goals;
  • managing the task of getting staff’s buy in – where do you start, how do you motivate staff to be part of the solution, not the problem;
  • what role technology can play to assist your efforts to get staff’s buy in; and
  • how a robust claims and risk management system could potentially save your organization time and money.

We will demonstrate how technology can:

  • optimize risk within your organization,
  • achieve cost savings by analyzing trends and adverse developments,
  • eliminate data silos and its impact on your organization, and
  • align risk management initiatives with strategic objectives

10:15 a.m. – 10:30 a.m.      Coffee Break & Networking

Coffee break sponsored by ________

10:30 a.m. – 10:45 a.m.      2nd Pay or Deny

10:45 a.m. – 11:45 a.m.       The Changing Marketplace

Presented by: Ryan Durrell, Principal Broker & CIO – AXXIMA

Exploring the current market changes and the fundamental drivers behind them. How to prepare for, manage, and thrive in a hard market environment.

12:00 p.m. – 12:15 p.m.      Conference Group Picture

12:15 p.m. – 1:15 p.m.         Lunch & Networking

1:15 p.m. – 2:45 p.m.           Cyber Update

Presented by: Neil Jardine, Senior General Adjuster, Cyber Practice Leader Canada – Crawford and Company & Dan Michaluk – Hicks Morley LLP

Last year saw public sector organizations heavily targeted by cyber criminals. Ransomware and other cyber attacks continue to be a major risk in 2020, with hackers now regularly threatening to dump stolen data. While strong protection is critical, so is engaging in an optimal response. Who should you call first? Who should you not call? What does a breach coach do? What should you expect from your insurer? How long will the process take? When do I pay a ransom? When do I notify the regulator? Affected individuals? Join our panellists to learn the answers to these questions and take a deep dive into the cyber response process.

2:45 p.m. – 6:00 p.m.         Free Time


2:45 p.m. – 6:00 p.m.         Best Ball Golf Tournament – 9 holes

The Rock Golf Club – cost $75.00 per person (includes golf cart)

6:30 p.m. – 8:30 p.m.         Cocktails followed by dinner at 7:15 pm

Wine sponsored by _____________

8:30 p.m. – 10:30 p.m.       Entertainment

10:30 p.m. – 11:00 p.m.     Hospitality Suite

Hospitality Suite sponsored ___________

Tuesday May 26th, 2020

7:30 a.m. – 9:00 a.m.         Breakfast

9:00 a.m. – 9:15 a.m.         Announcements & 3rd Pay or deny

9:15 a.m. to 10:30 a.m.     Public Safety and Municipal By-Law Enforcement:  A Closer Look at Enforcing Snow Removal and Animal Ownership By-Laws

Presented by: Dana Lezau, Solicitor, Legal and Risk Management Services, Corporate Services – City of Hamilton

This presentation will focus on enforcement of municipal by-laws in the context of insurance litigation, and tackle specifically the snow removal and responsible animal ownership bylaws.

10:30 a.m. to 10:45 a.m.     Coffee Break & Networking

Coffee break sponsored by ___________

10:45 a.m. – 12:00 p.m.    Panel Discussion

Presented by: Kirk Boggs, Partner – Lerners, David Boghosian, Managing Partner – Boghosian+Allen LLP, and Christine Carter, Partner – Papazian Heisey Meyers

Panelists will draw from their wealth and depth of litigation experience to share their strategies with respect to successful and cost litigation management. They will discuss the use of motions, preparing for and attending discovery and trial preparation and attendance, sharing their invaluable insights to assist in managing the risk throughout the process. Join us in this engaging discussion and take the opportunity to ask the panelists about strategies that can enable you to successfully manage the litigation risk.

12:00 p.m. – 12:15 p.m.      Pay or Deny Prizes & Closing Remarks

12:15 p.m. – 1:30 p.m.        Lunch & Conference Adjournment

Registration Fee

The registration fee includes meals and admission to all of the business events planned for the full Conference, including taxes. It does NOT include your accommodations.
Guests are entitled to utilize all facilities at the resort. Guest fees include attendance at all meal and social functions during the conference.


SPIAO Block of Rooms is only being held until April 25, 2020

All fees associated with “No Shows” incurred by SPIAO will be charged to the registrants who fail to attend the conference

Interested in Attending this Conference


Want a Copy of the Presentations